Connect Shopify Payments disputes to your systems (support, finance, and BI)
Enable this ShopifyConnector Extension to receive real-time dispute events (chargebacks/claims) from Shopify Payments and route them to support, finance, risk, and analytics systems.
Why enable this extension?
Disputes are high-impact operational events. When teams learn about them late or lack context, common outcomes include:
Missed response windows.
Incomplete evidence collection.
Duplicated work across teams.
Weak reporting on losses and root causes.
With sc.disputes/create and sc.disputes/update, you can build a consistent workflow: detect, assign ownership, collect evidence, and measure outcomes. Shopify provides dispute webhook topics disputes/create and disputes/update.
Keep your CRM/ERP aligned
Enforce B2B governance
Automate B2B onboarding
Improve reporting
Real-world business use cases
Customer support / helpdesk (case management & traceability)
Finance & reconciliation (loss tracking and close processes)
Risk & fraud prevention (signals and controls)
BI / analytics (root causes, rates, and process improvement)
Connect Shopify with your system
FAQ
What is a dispute in Shopify Payments?
A dispute (chargeback/claim) tied to a payment that requires operational follow-up and often evidence to resolve.
What’s the difference between sc.disputes/create and sc.disputes/update?
create notifies the initial dispute event; update notifies subsequent changes in status/details.
What permissions are required?
Shopify documents the read_shopify_payments_disputes scope for these topics.
Real-world business use cases
Which events does this ShopifyConnector Extension enable?
- sc.disputes/create — triggers when a dispute is created.
- sc.disputes/update — triggers when a dispute is updated.
Permissions (scope): Shopify documents read_shopify_payments_disputes for these topics.
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